1. General Provisions
These Terms of Use define the rules and conditions for the use of the CompetenceGame.com online platform by the Client and the provision of Services. These Terms of Use constitute an integral part of the order placed by the Client.
The CompetenceGame.com online platform is owned by Instytut Badań i Rozwoju IOCUS Sp. z o.o., headquartered in Warsaw, at Jarzębinowa Street 8, 03-289 Warsaw, registered in the KRS maintained by the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register, under KRS number: 0000403329, NIP: 5242747768, REGON: 145896998, with fully paid-up share capital of 5,000 PLN.
The platform was created for the purpose of providing the Service Provider's competency assessment service for Project Participants designated by the Client and collecting data for research on competency measurement.
2. Definitions Used in These Terms
Platform – The CompetenceGame.com online portal containing Competency Games and the HRpanel application for managing access to Projects and Games.
Service Provider – The owner of the Platform, Instytut Badań i Rozwoju IOCUS Sp. z o.o., headquartered in Warsaw, at Jarzębinowa Street 8, 03-289 Warsaw.
Service – Competency assessment of Project Participants, including handling the assessment process.
User – A natural person with full legal capacity, holding an account on the Platform, and authorized by the Client to use the Platform, with the Client managing their data.
Client – A natural person conducting business activities, a legal entity, or an organizational unit without legal personality but granted legal capacity under the law, purchasing the Service offered through the Platform. A Client cannot be an individual not engaged in business activities.
System or IT System – All elements of the CompetenceGame.com platform that enable the collection, processing, and sharing of data in competency assessment processes.
Service Management Panel – A section of the Platform available to Users, allowing them to create and manage Projects, invite Participants, manage tokens, and access competency assessment results.
Game or Competency Game – An online computer game provided to Project Participants on the Platform, used as a tool for competency measurement and research data collection by the Service Provider.
Project – A designated period for collecting data on the competencies of Participants. It enables the creation of individual reports, team reports, and summaries of Participants grouped within a single Project.
Participant or Project Participant – A natural person invited by the Client via the Service Management Panel to participate in a Project for competency assessment.
Measurement System – A module that records Participants' actions and computational procedures executed by the System to generate data for individual reports.
3. Service Terms and Conditions
The Client orders the Service by purchasing a package on the Platform, as regulated in Section 3 of these Terms.
The Service Provider commits to providing the ordered Competency Games to Participants invited by the Client for competency assessment.
The invitation function for Participants to Projects will be available within three (3) business days after payment for the Service is received.
The Client must have an active account in the Service Management Panel (HRpanel) and a User account assigned to it. System functions are accessible only to logged-in Users.
To conduct an assessment, the following is required:
Creating a Project in which the competency assessment will take place,
Selecting one or more Competency Games for the assessment,
Inviting Participants to the Project by providing email addresses for invitation delivery.
The System sends an invitation email to the Participant with details about the Project. The Service Provider is not responsible for the accuracy of the email addresses provided by the Client or for who ultimately participates in the assessment.
An invited Participant can accept or decline participation in the Project. Acceptance grants the Participant access to all Games selected for the Project and constitutes consent to share their assessment results with the Client, as well as agreement to the Participant Terms.
If a Participant has undergone competency assessment using the selected Game within the past 12 months, their existing assessment results will be shared with the Client upon their acceptance of the invitation.
Competency assessment results are made available to the Client via the Service Management Panel (HRpanel) in the form of individual reports, team reports, and summaries.
Individual reports present the competency assessment results of each Participant and are provided immediately after being processed by the Measurement System, but no later than one (1) business day after the Participant completes the Competency Game. The availability of individual reports depends on the Client having an active token package at the time of processing.
Team reports summarize the collective data of all Project Participants for whom individual reports are available. They are made available immediately after the Project is concluded by the Client or after all Participants complete the Competency Games, but no later than one (1) business day after these events.
Summaries present the tabular results of multiple Participants with available individual reports. They display three measurement outcomes selected by the User and allow sorting Participants accordingly. Summaries are made available immediately after the Project concludes or after all Participants complete the Competency Games, but no later than one (1) business day after these events.
4. Tokens and Payments
The Service Provider grants the Client a specified number of tokens based on the purchased package.
One token allows inviting one Participant to a Project using one Competency Game. A Project with multiple Games requires tokens equivalent to the number of Games.
A token is considered used upon inviting a Participant to a Game. The Client can reclaim a token by removing a Participant from the Project before they confirm participation. Tokens are non-refundable if the Participant does not complete the Game.
Tokens expire the day after their validity period ends and are non-refundable.
Purchasing a new token package before the existing tokens expire extends their validity by the period specified in the new package, applicable only to the newly purchased tokens, except for unlimited token packages.
Clients choosing bank transfer payments must follow the Service Provider's payment instructions. The package is considered paid no later than the next business day after full payment is received. Transfers must reference the proforma invoice number for identification. The Service Provider is not responsible for delays due to incorrect payment identification.
The Service Provider issues an electronic VAT invoice upon receiving payment, available in PDF format in the Service Management Panel (HRpanel).
A paper invoice will be issued and mailed only upon a written request from the User, sent to the Service Provider’s headquarters or via email to biuro@competencegame.com.
5. User Obligations
The Platform must be used only as intended and as defined in these Terms. The Client is responsible for User actions.
Users and Clients may not upload materials unrelated to the Platform’s purpose or use it for advertising or commercial activities.
The use of the Platform for sending unsolicited commercial messages (spam) is prohibited.
Actions that may disrupt the Platform's functioning, including the use of proxy servers to conceal IP addresses or bypass security measures, are prohibited.
The entry of data into the IT System that does not belong to the Client is prohibited.
The Service Provider reserves the right to restrict access to specific Platform features for Users or Clients providing incomplete or unreliable identification data or violating these Terms. The Service Provider will promptly inform the Client of access restrictions.